Customer Energy Oriented Evolution

The singularity of evey Digital Ecosystem is not made up by the complexity of each technology that comprises the stack, but by the sum of them, that creates a specific combination of behaviour and versatility.

That's why at Next Generation Managed Services of Sorint.lab we designed a new technical flow which blends Agile elasticity and Technologic comprehensivness, where developing expertise on the customer specific implementation is paramount.

This model covers the business continuity and daily maintenance of enterprise digital services, discovering the ins and outs of it's archtecture.

Here is where we identify the struggles and possibilities of the working framework, diving into the Infrastructure and Applications dynamics.

An accurate blueprint which denotes our Energy Customer Oriented teams with several benefits:

a. Safe Environment Adaptation

b. Green Application Evolution

c. Effective Service Restore

d. Holistic Support

A clear picture of the rich composition of the Digital Service, managing the Tech spectre from Backend to Frontend, opens the space for an accurate forecast of impacts and risks, to engage all the involved stakeholders with whom collaboratively can validate that no regressions are being introduced before and after release, and ultimately assuring the monitoring system will catch promptly any anomaly. We can implement this with performance and regression tests.

Knowing in detail the potentiality of the ecosystem, provisioned by it's tools, libraries and frameworks, will inspire ad-hoc and pragmatic solutions, avoiding resource and complexity waste, integrating any of the digital available solutions, thanks to the broad range of expert teams at Sorint.lab, assuring the Business Continuity Best-Practices of monitoring, backup, scaling, CICD, VAPT and Data Protection.

Broad reach of the Tech Service Horizon avoids the issue of per-Technology team compartmentalization, whereas corner impact may lie between two tech boundaries, causing restless ping-pong between teams missing the root cause location. Complex impacts can be effectively sorted out by having under control and visibility all-in-one team. Our experience solutions comprehends broad range of monitoring systems such as Grafana, New Relic, Nagios to more application oriented solutions with app-simulations, volume squaring, to name a few.

This range can be beneficial not only for the admin team but also for all the involved actors in the enterprise, whereas a horizontal-oriented team can tackle contingent incidents to complex chronic problems. At Next Generation Managed Services we follow a Continous Training approach in line with Long Life Learning practices, to operate on any kind of Stack Level, be it Application, Infrastructure or Pipeline Platform.

We call this approach a “Continuos Solution Athlete” Model

Have a nice ITIL Journey ! Matias Jose Seco Sircle Leader of Full Application Management team